Add helpdesk icon and feature

Adds a "helpdesk" Jitsi room feature.
Can be enabled using the OpenSlides config page

Shows a 'Call support' button in the conference control bar
clicking the support button will connect the user
to a "support" jitsi room
The name of the support room will be
`JITSI_ROOM_NAME`-SUPPORT

client/src/app/shared/components/jitsi/jitsi.component.html

@@ -85,7 +85,7 @@
                     *ngIf="enableJitsi && isAccessPermitted"
                     class="quick-icon indicator"
                     mat-mini-fab
-                    (click)="enterConversation()"
+                    (click)="enterConferenceRoom()"
                     matTooltip="{{ 'Enter live conference' | translate }}"
                 >
                     <mat-icon
@@ -109,6 +109,18 @@
                 </a>
             </ng-container>
 
+            <!-- Call support button -->
+            <button
+                class="indicator quick-icon"
+                mat-mini-fab
+                (click)="enterSupportRoom()"
+                [disabled]="isJitsiActive"
+                matTooltip="{{ 'Access help desk' | translate }}"
+                *ngIf="canAccessSupport"
+            >
+                <mat-icon color="primary">live_help</mat-icon>
+            </button>
+
             <!-- applause button -->
             <button
                 class="quick-icon indicator"
@@ -137,7 +149,8 @@
             <!-- open-window button -->
             <button class="toggle-list-button" mat-button (click)="toggleShowJitsi()">
                 <ng-container *ngIf="currentState == state.jitsi">
-                    <div class="ellipsis-overflow">{{ 'Live conference' | translate }}</div>
+                    <div *ngIf="!connectToHelpDesk" class="ellipsis-overflow">{{ 'Live conference' | translate }}</div>
+                    <div *ngIf="connectToHelpDesk" class="ellipsis-overflow">{{ 'Help desk' | translate }}</div>
                     <div class="one-line">
                         &nbsp;
                         <span *ngIf="currentDominantSpeaker">
@@ -248,7 +261,7 @@
                                 <button
                                     mat-mini-fab
                                     color="accent"
-                                    (click)="enterConversation()"
+                                    (click)="enterConferenceRoom()"
                                     [disabled]="
                                         !enableJitsi || isJitsiActive || isJitsiActiveInAnotherTab || !isAccessPermitted
                                     "

client/src/app/shared/components/jitsi/jitsi.component.ts

@@ -82,9 +82,13 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
     public enableJitsi: boolean;
 
     private autoconnect: boolean;
-    private roomName: string;
+    private defaultRoomName: string;
+    private actualRoomName: string;
     private roomPassword: string;
     private jitsiDomain: string;
+    private isSupportEnabled: boolean;
+
+    public connectToHelpDesk = false;
 
     public restricted = false;
     public videoStreamUrl: string;
@@ -139,6 +143,10 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
         return this.roomPassword?.length > 0;
     }
 
+    public get canAccessSupport(): boolean {
+        return this.isSupportEnabled && this.enableJitsi && !!this.defaultRoomName;
+    }
+
     private isOnCurrentLos: boolean;
 
     public canSeeLiveStream: boolean;
@@ -174,7 +182,7 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
     }
 
     public get jitsiMeetUrl(): string {
-        return `https://${this.jitsiDomain}/${this.roomName}`;
+        return `https://${this.jitsiDomain}/${this.actualRoomName}`;
     }
 
     /**
@@ -339,7 +347,7 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
         this.constantsService.get<JitsiSettings>('Settings').subscribe(settings => {
             if (settings) {
                 this.jitsiDomain = settings.JITSI_DOMAIN;
-                this.roomName = settings.JITSI_ROOM_NAME;
+                this.defaultRoomName = settings.JITSI_ROOM_NAME;
                 this.roomPassword = settings.JITSI_ROOM_PASSWORD;
                 this.constantsLoaded.resolve();
             }
@@ -352,7 +360,7 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
                 .get<boolean>('general_system_conference_auto_connect')
                 .subscribe(autoconnect => (this.autoconnect = autoconnect)),
             this.configService.get<boolean>('general_system_conference_show').subscribe(show => {
-                this.enableJitsi = show && !!this.jitsiDomain && !!this.roomName;
+                this.enableJitsi = show && !!this.jitsiDomain && !!this.defaultRoomName;
                 if (this.enableJitsi && this.autoconnect) {
                     this.startJitsi();
                 } else {
@@ -392,6 +400,9 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
                 } else {
                     this.isApplausBarUsed = false;
                 }
+            }),
+            this.configService.get<boolean>('general_system_conference_enable_helpdesk').subscribe(enabled => {
+                this.isSupportEnabled = enabled;
             })
         );
 
@@ -425,19 +436,22 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
 
     private startJitsi(): void {
         if (!this.isJitsiActiveInAnotherTab && this.enableJitsi && !this.isJitsiActive && this.jitsiNode) {
-            this.enterConversation();
+            this.enterConferenceRoom();
         }
     }
 
-    public async enterConversation(): Promise<void> {
+    private async enterConversation(): Promise<void> {
         await this.operator.loaded;
         try {
             await this.userMediaPermService.requestMediaAccess();
             this.storageMap.set(this.RTC_LOGGED_STORAGE_KEY, true).subscribe(() => {});
             this.setConferenceState(ConferenceState.jitsi);
             this.setOptions();
+            if (this.api) {
+                this.api.dispose();
+                this.api = undefined;
+            }
             this.api = new JitsiMeetExternalAPI(this.jitsiDomain, this.options);
-
             const jitsiname = this.userRepo.getShortName(this.operator.user);
             this.api.executeCommand('displayName', jitsiname);
             this.loadApiCallbacks();
@@ -503,7 +517,7 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
                 operatorClosIndex <= this.nextSpeakerAmount &&
                 !this.isJitsiActive
             ) {
-                this.enterConversation();
+                this.enterConferenceRoom();
             }
         } else {
             this.isOnCurrentLos = false;
@@ -563,6 +577,7 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
     }
 
     public async stopJitsi(): Promise<void> {
+        this.connectToHelpDesk = false;
         if (this.isJitsiActive) {
             this.api.executeCommand('hangup');
             this.clearMembers();
@@ -578,7 +593,7 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
 
     private setOptions(): void {
         this.options = {
-            roomName: this.roomName,
+            roomName: this.actualRoomName,
             parentNode: this.jitsiNode.nativeElement,
             configOverwrite: this.configOverwrite,
             interfaceConfigOverwrite: this.interfaceConfigOverwrite
@@ -617,6 +632,18 @@ export class JitsiComponent extends BaseViewComponentDirective implements OnInit
         this.storageMap.set(this.STREAM_RUNNING_STORAGE_KEY, true).subscribe(() => {});
     }
 
+    public enterConferenceRoom(): void {
+        this.actualRoomName = this.defaultRoomName;
+        this.connectToHelpDesk = false;
+        this.enterConversation();
+    }
+
+    public enterSupportRoom(): void {
+        this.actualRoomName = `${this.defaultRoomName}-SUPPORT`;
+        this.connectToHelpDesk = true;
+        this.enterConversation();
+    }
+
     private onLiveStreamAvailable(liveStreamUrl: string): void {
         this.videoStreamUrl = liveStreamUrl;
         // this is the "dead" state; you would see the jitsi state; but are not connected

server/openslides/core/config_variables.py

@@ -169,6 +169,20 @@ def get_config_variables():
         subgroup="Live conference",
     )
 
+    yield ConfigVariable(
+        name="general_system_conference_enable_helpdesk",
+        default_value=False,
+        input_type="boolean",
+        label="Enable help desk",
+        help_text="""
+            Shows a help icon in the conference bar.
+            Users can connect to a dedicated conference.
+            The conference host has to manually ensure the coverage of the help desk.
+        """,
+        weight=148,
+        subgroup="Live conference",
+    )
+
     # Applause
 
     yield ConfigVariable(